This paper explores how a small/medium enterprise can utilise key performance indicators to gain a competitive advantage in the market place. The paper also considers what outcomes a stakeholder is looking for and the creation of value and improvement by improving the business processes.
The paper covers the following headings:
- Why Does The SME Exist? - What Are Its Goals?
- KPIs Contribution To Achievement Of Goals
- A Successful SME Must Have A Competitive Advantage
- Who Can Influence The Future Of The Business?
- What Outcomes Are Stakeholders Looking For In A Business?
- Maintaining Competitive Advantage
- Creation Of Value And Improvement
- How Is Value Created And Delivered?
