You can only manage what you can measure. This paper analyses the performance measures that a business person needs to know if they are going to be able to effectively manage their business.
The paper is presented under the headings:
- Categories Of Performance Measures
- What Needs To Be Known?
- What Should Be Measured?
- Qualities Of Good Measure
- What's Wrong With Traditional Accounting Based Information?
- Performance Measurement Objectives
- Developing An Effective Performance Management System