Delivering Useful Services To Your Clients
Business Advisory Services
For accountants offering business advisory services here are some suggestions you could propose to your clients to reinforce the message that you're able to assist in a range of business matters beyond taxation:
- Team members involved in customer services to submit a daily 5 minute feedback to a “huddle” session on what customers are saying:
- What went right?
- What went wrong?
- Customers' suggestions?
- Suggest to your clients they empower team members to respond immediately to customers.
- Ask clients–Does your “value proposition” deliver your customers' needs? They are looking for:
- trust
- assurance
- a hyper local emphasis
- a human on the end of the telephone
- You could suggest to your clients they ensure their customers know they're still in business.
- Other suggestions for your clients – keep marketing & make sure you let customers know that you are here & appreciate them.
- Make more “noise” online.
- Suggest they monitor what customers are saying & doing.
Proactive input will assure your clients you can assist in difficult times.
